Jim Lawless

Smart people resist tasks, with serious consequences, which they are not trained to undertake competently.

I’d resist any invitation to ‘have a go’ at neurosurgery. You?

I am very happy managing my mind and body at 100m under the sea, but I’ll put up a real fight if you ask me to take over the controls of a passenger jet whilst the pilot slips out for a nap.

Risking innovative behavioural change at work has consequences. Gaining competence requires intelligent training in the skills of managing mind, body, communication, risk and relationships. In 2020, it has little to do with ‘moving cheese’ around.

And managers need training in how to create real psychological safety in order to give people space to risk the uncertain new.